Application Support Analyst

London, Greater London, South East, England

Posted:	14d ago
Location:	London, Greater London, South East, England
Job Ref:	BH-52152
Salary:	£0 - £400 per day
Expiry date:	4/1/2025

Application Support Analyst

£400 per day via umbrella
London based
12 month initial contract
ASAP start date
Must be eligible to work in the UK

We are looking for an Application Support Analyst to provide technical support across a wide spectrum of in-house and vendor software used by the business.

You will need both technical knowledge and “people” skills to enable the team to meet the needs of the business given how interwoven technology and the business world have become.

You will need to be able to manage the demands of BAU and project support effectively, ensure on time delivery and that it is ‘right’ first time.

Duties and Responsibilities

BAU/Triage – First line support to ensure integrity and availability of supported applications for internal and external customers
Become an SME for a number of existing or new applications as required
Follow documented Procedures to resolve service desk tickets
Plan, prepare and deliver project requirements
Provide Audit and compliance information as requested
Manage other ad-hoc tasks as and when requested by management
Manage service desk requests to ensure SLA’s are met
Prepare system support documentation as required
Manage Vendor relationships where necessary
Manage upgrades/ patching to ensure supported software is in place
Manage Communication with Business Ops to resolve issues and provide feedback
Dealing with HO and branches as required
Out of hours work will be required for some evenings and weekends for upgrade, project releases and production fixes. 2 shift system 7am start time to cover start of day and 10am to cover until 6pm.

Required Experience