IT Support Engineer

Oxford, Oxfordshire, South East, England

Posted:1d ago
Location:Oxford, Oxfordshire, South East, England
Job Ref:BH-51037
Salary:£30000 - £33000 per annum
Expiry date:1/21/2025
IT Support Engineer
  • Act as the first point of contact for technical inquiries via Zendesk, email, or phone. Diagnose and resolve software, hardware, and network issues, escalating unresolved cases as needed.
  • Prioritize and manage support tickets in Zendesk, ensuring prompt responses and resolutions while analyzing trends to enhance processes.
  • Support project delivery through data entry, application configuration, onsite installations, training, and documentation.
  • Conduct root cause analyses, assist with software installations/configurations, and collaborate with teams to resolve infrastructure issues.
  • Monitor system performance, escalate potential issues, and perform routine checks on IT infrastructure to ensure compliance.
  • Maintain detailed records, create user guides, and contribute to the knowledge base to enhance self-service options.
Experience with the following
  • Experience with Zendesk or similar ticketing systems.
  • Basic understanding of networking (TCP/IP, DNS, VPNs).
  • Familiarity with Windows and macOS environments.
  • Knowledge of cloud-based applications and SaaS platforms.
  • Strong communication skills and the ability to explain technical concepts to non-technical users.
  • Excellent problem-solving and analytical abilities.

Apply now

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