IT support engineer

IT Support Engineer
Salary: £35k | Hybrid (2 days per week on-site)
We’re looking for an IT Support Engineer to join a dynamic software company. This role requires 2-3 years of experience in IT support, with strong troubleshooting and customer service skills. Java experience is a plus, but not mandatory.

Key Responsibilities:

• Provide technical support via Zendesk, email, phone, and conversation
• Troubleshoot software, hardware, and network issues
• Assist with software installations, configurations, and updates
• Monitor system performance and escalate issues proactively
• Create user guides and FAQs to improve self-service support

Technical Skills:

• Proficiency in Zendesk, Jira, or similar ticketing systems
• Understanding of networking concepts (TCP/IP, DNS, VPN)
• Experience with Windows, macOS, and mobile operating systems
• Familiarity with cloud-based applications and SaaS platforms
• Basic scripting skills (e.g., SQL, PowerShell, Unix)
• Experience troubleshooting hardware, software, and peripherals

This is a hybrid role offering flexibility with 2 days per week on-site. Join us and contribute to a growing software company, where you’ll have the opportunity to make a real impact!
Apply through link attached or contact me sadbh.o'connor@source-technology.com