Junior IT Consultant - Service Management

Your mission
Core Responsibilities and Duties:

• Manage customer projects in the area of Enterprise Service Management, configure, implementing and adapting solutions to meet specific customer requirements.
• Provide technical and process-oriented (esp. ITIL4) consulting for the successful integrationand configuration of Matrix42 Enterprise ESM solutions, also in the area of digitalization and automation
• Deliver product training through the Matrix42 Academy or directly at customer sites · Create and maintain comprehensive documentation for implemented solutions and customer-specific customizations.
• Conduct workshops to analyze client needs, propose tailored solutions, and document outcomes

Additional Responsibilities and Duties:

• Collaborate closely with project managers, architects, and other consultants to deliver projects aligned with Matrix42’s best practices.
• Assist in pre-study and proof-of-concept phases, helping to align solutions with business goals and demonstrate feasibility.
• Build trusted advisor relationships with clients to support their long-term success and operational stability.
• Participate in health checks and ongoing maintenance activities, ensuring system stability and continuous improvement.
• Provide guidance to partners, assisting them with their own customer projects and helping to develop their expertise through collaboration and training

Your profile
Must have:

• Relevant practical experience in IT system administration, service management, or technical consulting, preferably in customer-facing roles.
• A technically minded individual with a passion for solving challenges, combined with familiarity in databases (e.g., MS-SQL) and/or scripting languages (e.g., PowerShell, Python or JavaScript)
• Understanding process oriented digitization and automation
• Strong communication and presentation skills, with the ability to conduct workshops and training sessions, combined with a customer-focused mindset and a professional, confident demeanor.
• Proficiency in English and German, both written and spoken.

Nice to have:

• Understanding of service management processes (e.g., ITIL Foundation or equivalent).
• Experience with Matrix42 products such as Enterprise, Core, or Pro.
• Previous experience in technical consulting, particularly in service or asset management.
• Knowledge of Entra and API-based integrations.
• Familiarity with agile working methods or experience in projects using agile frameworks.
• Proactive, solution-oriented approach with a willingness to learn new technologies.
• Strong team player, eager to share knowledge with colleagues and customers (e.g., through training or workshops).
• Willingness to travel occasionally for on-site customer projects.